Refund policy
Return & Refund Policy – Self Scan Ltd
We want you to be satisfied with your purchase.
Returns
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
You have 14 days from receiving your order to request a return.
To be eligible for a return, your item must be:
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Unused and unopened
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In its original packaging
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In the same condition as received
Due to hygiene reasons, we cannot accept returns of opened or used products.
How to request a return
To request a return, please contact us at:
If your return is approved, we will provide instructions on how and where to return your item.
Items sent back without first contacting us will not be accepted.
Damaged or faulty items
If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos and we will resolve the issue.
Refunds
Once your return is received and inspected, we will notify you.
If approved, your refund will be processed to your original payment method within 5–10 working days.
Return shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Non-returnable items
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Opened or used products
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Items not in original condition
Cancellations
You have the right to cancel your order within 14 days of receiving it, provided the item is unused and unopened.